All Sales are final. GROOVE STORE has a no return or exchange policy with the exception of special circumstances below:
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs. Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.In order to be eligible for a return, you must contact here .If your shipment qualifies for a return instruction will be provided. Returns sent back without authorization will be refused.
Seller Error: If we made a mistake, such as sending the wrong item, please contact us at Groove, within 15 days of receiving. Images of incorrect product may be required,
＊Defective items: If you receive an item with a manufacturer's defect, please contact us within 15 days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to our customer service
＊Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim.
Please contact here with photographs of the package and damaged contents.
*Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims.
A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
＊Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Groove is not responsible for any fees that are associated with this alternate delivery.
REPLACEMENTS ON SOLD OUT / ARCHIVED ITEMS:
We cannot guarantee that we will have replacement parts for sold out or older archived items as replacement inventory is not always available. In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement part sent to you.
INFORMATION WE COLLECT:
GROOVE USA INC. collect information about the use of the service to provide a secure and personalized experience. This is including but is not limited to the customer’s name, email address, purchasing records, and shopping patterns. We may collect information when you: place an order via our shopping site; send email messages or other information to us; subscribe to our email newsletters. Like many other Web sites, GROOVE use a standard technology called ‘’cookies.’’ Cookies are small pieces of information that are stored on your hard drive and not on our site. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information independent from our servers. They help us understand how customers use our service, which allows us to improve and tailor the service.
DISCLOSURE OF INFORMATION:
We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers. GROOVE will be allowed to contact you with special offers and information related to products you have bought or shopped or on our Online shop.
PRIVACY PROTECTION FOR CHILDREN
In compliance with the Children’s Online Privacy Protection Act, we do not knowingly provide out service to persons under the age of 18.
Safety & Security
Our secure service software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the internet. We do not accept credit card number delivery by email. You should never send credit card information by email, as it is not secure.
Out online shopping site makes it easy to find and purchase the special products you need. When you order and pay online, our intelligent system starts working to ensure rapid delivery. We accept payment by Visa, MasterCard, American Express, Discover, and PayPal. COD orders, telephone, postal mail, Fax, and email order are not accepted.
Tax may be applied to your order if it ships from the same states or province as your shipping address. We don’t know the exact amount of tax until your order ships. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.
Our objective is to expedite your order as quickly as possible, based upon products availability, receipt of payment, and credit authorization. As such delivery dates are our best estimates at the time of your order. Calculations of estimated delivery dates begin on the first business day after such order is places, with business days being Monday through Friday, not including holidays