【Notice to Customers Who Place Orders】

【UPDATE:December 14, 2025】

Thank you very much for your continued support of our products.

We sincerely apologize for the delay in the delivery of your order.

This notice applies to the delayed shipment of

Timeless Treasures Byul / Lilith (TS-05) 
Timeless Treasures TAEYANG / Nosferatu (TS-06)

At present, the products destined for the United States have already departed from the factory and are now in transit to the U.S. via two shipping routes: DHL and UGX.

Since this summer, the time required for customs clearance in the United States has become difficult to predict due to ongoing conditions at local customs authorities, which has unfortunately resulted in longer waiting times.

For this reason, as a precautionary measure, and to minimize any potential delays, we have arranged shipment through two separate shipping lines and are making every possible effort to ensure smooth delivery.

We truly regret the inconvenience this may cause and kindly ask for your patience while your order continues its journey.

We will provide further updates as soon as there is any progress, and we sincerely appreciate your understanding and cooperation.

Sincerely,
GROOVE STORE

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Thank you very much for your continued support GROOVE products.
We would like to provide you with an update regarding the shipping status of the items you have ordered:

Timeless Treasures Byul / Lilith (TS-05)
Timeless Treasures TAEYANG / Nosferatu (TS-06)

Both items are scheduled to arrive at our warehouse in Japan next week.
Immediately after their arrival, we will arrange air shipment to our U.S. warehouse.

However, due to current global tariff fluctuations, shipments to the United States are currently taking longer than usual.

Once the products have arrived at our U.S. warehouse, we will begin shipping them to customers in the order received.

We sincerely apologize for the delay and kindly ask for your patience until the products are delivered to you.

Sincerely,
GROOVE STORE