Contact Information & Official Channels
To ensure you can always reach us quickly and without any confusion, we have updated our contact guide to highlight the most efficient way to connect with the Groove team.
While we accept inquiries through our Contact Forms, we now highly recommend messaging us directly via our official Groove Japan Instagram DM (@groove_official.pullip).
- Why Instagram DM?
While we check our emails daily, message delivery can sometimes be unpredictable due to automated spam filters or email provider delays beyond our control. Instagram DM bypasses these external email issues, allowing our team to see your message instantly and keeping a reliable, direct communication record. This ensures you receive the fastest, most secure updates on your orders and shipments.
[ Available Contact Methods ]
■ Please note: The Groove USA Instagram DM is currently not operating properly. To ensure a seamless connection, our Groove Japan Instagram account now serves as our primary global contact channel.
* If you do not know your order number, please provide your [Full Name used for the order] and [Shipping Address] instead, so we can locate your information and process your inquiry right away.
[ A Quick Reminder Regarding Instagram Settings ]
If your account is set to private, we may be unable to send replies or direct messages to you. If you wish to contact us or receive a message from our team, please temporarily switch your account to public or adjust your settings to allow message reception.
We handle all inquiries carefully and in the order they are received. We sincerely appreciate your patience, kind understanding, and cooperation!