Contact Information & Official Channels

We’ve recently received messages from some customers who were unsure how to reach us. 
To make things easier, here are all the official ways to contact the Groove team.

・ Contact Form (https://jpgroove.com/contact-us/) 

・ Contact Form (https://www.jgroove.jp/pages/about-us) 

・ Direct Message on Groove USA official Instagram 

・ Direct Message on Groove Japan official Instagram 

We handle all inquiries carefully and in the order they are received. 
Please note that response times may vary depending on the content of your message. 

We sincerely appreciate your patience and understanding.

◤◢◤◢◤◢◤◢  Update: 2025/11/28　◤◢◤◢◤◢◤◢

We have confirmed that when we receive comments on Instagram, we may be unable to send replies or direct messages (DM) if the user’s account is set to private.

If you wish to contact us or receive a message from our team, please temporarily switch your account to public or adjust your settings to allow message reception.

We greatly appreciate your cooperation, as it helps ensure that we can receive your inquiry without issues and respond promptly.