【Important Update】Shipping Status and Apology: “Pullip Sfoglia”

LATEST UPDATE (June 2, 2026)

We are thrilled to announce that "Timeless Treasure Pullip Sfoglia" has safely arrived at our US warehouse!

[Current Status & Shipping Process]
To ensure that your dolls have survived their international journey without any transit or outer box damage, our team is currently conducting an arrival damage check. Your orders will be processed and dispatched sequentially as soon as this verification is complete. We appreciate your patience.

[Important Notice Regarding UPS Tracking]
Recently, we have noticed an ongoing issue where the UPS tracking system takes longer than usual to register and update new tracking numbers after a shipping label is created. It may take a few days for your tracking status to change to "On the way."

If your tracking number shows no activity after 4 days from receiving your shipping notification, please do not worry—your package is secure. To help us track it down immediately, please reach out to us.

While you can use our website's Contact Form, we highly recommend messaging us directly via our official Groove Japan Instagram DM (@groove_official.pullip).

*Why Instagram DM?*
Emails can sometimes get lost in spam filters or suffer delivery delays. Instagram DM allows our team to see your message instantly and keeps a reliable direct communication record, providing you with the fastest, most secure update on your shipment.

Thank you so much for your understanding and continued support!

【Crucial Update】 Addressing the Further Delay of "Pullip Sfoglia"

Dear Valued Customer,

We are writing to report a slight adjustment to the schedule due to a delay in ocean freight transportation.

1. Addressing the Root Cause: Why another delay?

Following the remanufacturing of the packaging to meet our quality standards, the shipment was prepared for transit. However, we have encountered a unilateral vessel schedule change by the shipping line.

To be blunt: while the product is ready, the global logistics infrastructure (port congestion and vessel rescheduling) has moved the goalposts. While this is an external factor, we take full responsibility for the resulting frustration this causes you.

2. Is the new schedule realistic?

We know that "estimates" have already been pushed back once. However, rather than giving you a vague "soon," we have worked with our logistics partners to provide the most realistic—not the most optimistic—timeline based on current tracking:

Note: We have accounted for the current port congestion in these dates to avoid further surprises, though we remain at the mercy of sea conditions.

3. Why should you continue to wait?

We are aware that some of you may be considering your options. Our commitment remains the same: we refused to ship a defective product in April because we believe the "Pullip Sfoglia" you receive should be nothing short of perfect. We are now fighting the logistics battle to get that perfect product into your hands.

We deeply apologize for testing your patience once again. We are monitoring this shipment daily and will provide immediate updates if any further shifts occur.

Thank you for your resilience and for standing by us.