[ Important Notice: How to Reach Us Securely ]
Last Updated: July 14, 2026
To ensure you receive our responses quickly and reliably, we have updated our contact guidelines. Please read below before reaching out.
📢 Recommended: Contact Us via Instagram DM
For the fastest and most secure reply, we highly recommend messaging us directly on our official Groove Japan Instagram: @groove_official.pullip
- Why Instagram DM?
While we check our emails daily, email delivery can often be unpredictable due to aggressive spam filters, mailbox capacity limits, or email provider delays beyond our control. Instagram DM bypasses these email issues entirely, allowing our team to see your message and chat with you directly.
📝 What to Include in Your Message (IG DM or Contact Form):
- Your Full Name (used for the order)
- Your Order Number (Please see the guide below)
* Note on Order Numbers:
Our order numbers are NOT long codes like "#XXXX-297655".
* If you do not know your order number, please provide your [Full Name] and [Shipping Address] instead.
Our order numbers are NOT long codes like "#XXXX-297655".
- Groove USA order numbers are 5 digits (e.g., 1XXXX).
- Groove Japan order numbers are 4 digits.
* If you do not know your order number, please provide your [Full Name] and [Shipping Address] instead.
⚠️ A Quick Reminder Regarding Instagram Settings:
If your Instagram account is set to private, we may be unable to send replies back to you. Please temporarily adjust your settings to allow message requests or set your account to public so we can connect with you successfully.
If your Instagram account is set to private, we may be unable to send replies back to you. Please temporarily adjust your settings to allow message requests or set your account to public so we can connect with you successfully.
[ Alternatively: Submit via Our Contact Form ]
If you do not use Instagram, you may still use the contact form below. Please ensure the following before submitting:
- Double-check that your email address is entered correctly.
- Avoid using temporary or disposable email addresses.
- Check your spam/junk mail folder if you do not see a response from shop@jpgroove.com. We aim to respond within 5–10 business days.
- Please use English for your inquiries.
We carefully review every single inquiry we receive. Thank you so much for your kind patience, understanding, and cooperation!