Notice for Customers Who Pre-ordered "Pullip Prunella"

[Update: April 3, 2026]

Dear Valued Customers,

Thank you for your continued support. As of April 3, 2026, we have the following update regarding your "Pullip Prunella" order:

The shipment has successfully arrived at the Oakland hub in California.

[What Happens Next?]

  • Customs Clearance: The shipment is currently being processed by customs.

  • Transit to Warehouse: The products will then be transported to the Groove USA warehouse.

  • Inspection & Shipping: After a thorough quality inspection at our warehouse, we will begin the final shipping to your address.

Because these steps are necessary to ensure the quality of your order, it will take a little while longer before the product reaches you.

We will continue to post updates on this blog and the product page. We sincerely appreciate your patience and understanding.

Sincerely,
GROOVE USA / GROOVE STORE

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Dear Valued Customers,

Thank you very much for your continued support of our products.
We are writing to provide you with an update on the shipping status of your "Pullip Prunella" order.

Your order is currently in transit from Japan to the United States via air freight (UGX).
Upon arrival, we will process and deliver the package to your registered address as quickly as possible. We kindly ask for your continued patience until the product reaches you.

Furthermore, we will provide updates regarding the shipment's progress on this blog and the Prunella product page as soon as more information becomes available.

We sincerely appreciate your understanding and cooperation.

Sincerely,
GROOVE USA / GROOVE STORE