Refund policy


Cancellation Return Policy

Order Confirmation & Cancellation Policy

All sales are final once your order is submitted.

Please review your order carefully to ensure that your billing/shipping details and item quantities are correct before submitting your purchase.

  • We cannot cancel confirmed orders.

  • Address Changes & Modifications
    • Cross-Border / Country Changes (Strictly Prohibited)
    Shipping addresses cannot be changed to a different country or international shipping zone after an order is placed, as shipping rates, duties, and logistics protocols vary by region. If a country change is required, the original order must be canceled (subject to availability) and re-placed.

    • Domestic Address Changes (e.g., Relocation)
    If you need to update your address within the same country due to unavoidable circumstances (such as moving), please contact customer support as soon as possible before your order is dispatched. While we will do our best to accommodate your request, changes cannot be guaranteed once order processing or shipping arrangements have begun.

Thank you for your understanding. This policy ensures smooth and fair order processing for all customers.

Return Eligibility & Conditions

You may request a return within 4 days from the delivery date.
To begin a return, please contact us through our [Contact Page] with the following information:

  • Your order number

  • Name used at the time of purchase

  • Billing and shipping address

  • Reason for return

Return Conditions:

  • Items must be returned in their original box and packaging.

  • Items must be unused and in new condition.

  • A Return Merchandise Authorization (RMA) is required before any return.

  • Returns without prior approval will be refused

 Refunds

  • Original shipping costs are non-refundable.

  • Return shipping fees will be deducted from your refund.

  • Refunds will be processed to your original payment method after inspection of the returned item.

  • Refunds may take several business days depending on your financial institution.


Sale Items 

Only regular-priced items may be refunded.  
Unfortunately, sale items cannot be refunded.　

Exchanges

We only replace items if they are defective or damaged.  
If you need to exchange it for the same item, please contact us by email first to obtain approval.  
Approved exchanges must be sent to the return address listed below.  

Return Address  

Approved returns must be sent to the return address provided by our customer support team.  
Please do not send any returns without prior approval, as they will be refused.  

 Gift Services  

 The following services are not available at our store: 

  • Gift orders  

  • Gift wrapping  

  • Message cards or ceremonial gift envelopes  

All products will be delivered as standard shipments to the address provided at the time of order.  
Thank you for your understanding.  

Product Quality & Acceptable Variations

Each product is carefully inspected before shipping. However, due to the nature of collectible dolls, the following minor issues may occur and are not considered defects:

  • Frayed clothing or sewing inconsistencies

  • Loose limbs or wig messiness caused by packaging

  • Plastic discoloration or color transfer from dark clothing

If you believe your product has a genuine manufacturing defect, please contact us within 15 days of delivery with detailed photos and description. We will do our best to resolve the issue.

Shipping Damage

If your order arrives with visible damage:

  • Refuse delivery at the door if possible

  • If already accepted, contact the carrier immediately

  • Save all packaging materials and paperwork

Please do not return items yourself, as this may void your eligibility for a shipping damage claim.

In certain regions, there may be rare cases where damage such as crushed boxes occurs more frequently due to the handling by local delivery staff.  
In such situations, we kindly ask that you also take preventive measures where possible.  
When using postal services or UPS, selecting “Hold for Pickup” and collecting your package directly may help reduce the risk of damage.  
We sincerely appreciate your understanding and cooperation in ensuring that your order is received in the best possible condition.  

 

Order Abuse & Automated Purchase Policy

To ensure fair access for our fans and collectors, we may limit the number of items available per:

  • Order

  • Person or household

  • Credit card

  • Billing or shipping address

Orders placed by bots, scripts, or automation tools may be canceled without notice.

Suspicious behavior such as using multiple emails, manipulating addresses, or repeatedly violating quantity limits may result in:

  • Cancellation of all related orders

  • Permanent ban from future purchases

We appreciate your understanding in helping us protect fairness in our sales process.